# Stakao Troubleshooting: Wallet, Balance, Signing Fix a wallet that is not detected, a low balance, a signature request that does not appear, a pending transaction or the wrong wallet on Stakao. Last updated: 2026-10-13 Canonical HTML: https://stakao.com/docs/troubleshooting Raw Markdown: https://stakao.com/docs/troubleshooting.md Start here: [Start free](https://stakao.com/signup): Create your free account and connect a Bittensor wallet. ## Table of contents - 01. [My wallet is not detected](#wallet-not-detected) - 02. [Stakao cannot see an account](#no-account-shared) - 03. [I do not have enough balance](#not-enough-balance) - 04. [The signature request does not appear](#no-signature-popup) - 05. [The transaction is pending or timed out](#pending-or-timed-out) - 06. [The wrong wallet is connected](#wrong-wallet) - 07. [My TAO or account does not show up](#wrong-network) - 08. [I am signed out inside my wallet app](#signed-out-in-wallet-browser) - 09. [Premium is required or the strategy limit is reached](#plan-or-limit) - 10. [Still stuck?](#still-stuck) ## 01. My wallet is not detected Stakao shows a message such as "Talisman was not detected. Please install or enable the extension, then retry." 1. Install or enable the wallet extension in your browser: Talisman, SubWallet or Polkadot.js. 2. Unlock the wallet, then reload the page and connect again. 3. Use a desktop browser such as Chrome or Firefox. Phone browsers have no extensions. 4. On a phone, connect a wallet app (Nova Wallet or SubWallet) or open stakao.com from inside the wallet app’s browser. 5. If you opened Stakao inside another app, such as a social app, open it in Safari or Chrome instead. In-app browsers block wallet connections. ## 02. Stakao cannot see an account Messages such as "has not authorized any account for Stakao" or "no account is available" mean the wallet is connected but did not share an account. - Unlock the extension and authorize at least one account for stakao.com. - If you see "Access to Talisman was rejected" (or the name of your wallet), approve the connection request in the wallet and try again. - If no approval popup appears, open the wallet yourself and update its connected-site permissions for Stakao. - Make sure you picked a Bittensor account, with an address that starts with 5, and not an account for another network. ## 03. I do not have enough balance You need 2 TAO in the wallet, with at least 0.1 TAO free to pay network fees. - "Insufficient balance. You need more Free TAO to cover the proxy deposit (~0.126 TAO)." Add TAO, so that enough stays free after the deposit and the fees. - "Transaction would leave your account below the minimum balance. Please add more TAO." The chain keeps every account above a small minimum. Add a little more TAO and try again. - Only free TAO pays fees. TAO that is staked or reserved does not count, so check the Free balance on your dashboard. ## 04. The signature request does not appear If Stakao shows "Wallet popup not appearing?", the request is probably waiting inside the extension. 1. Click the wallet extension icon in your browser toolbar. The signature request may be waiting there. 2. Check that your browser or wallet is not blocking the extension popup. Brave can block it, so click the extension icon if nothing appears. 3. If it keeps happening, try Chrome or Firefox. 4. If you see "Wallet did not respond", check that the wallet popup is not blocked, then try again. ## 05. The transaction is pending or timed out Messages such as "Transaction timed out. The network may be busy." mean the network did not confirm in time. - Do not refresh or close the page while Stakao says it is confirming. - Wait a minute, then choose Try Again. The network may be busy. - "Invalid transaction. Please refresh and try again.": reload the page, connect the wallet again and retry. - "Wallet connection lost. Please refresh the page and reconnect.": reload the page and reconnect. - On a phone with a wallet app, approve the request in the app, then come back to the Stakao tab. On an iPhone the browser does not reopen by itself. - "Lost the connection to your wallet. Reconnect and try again.": reconnect the wallet app and retry. - [Withdraw and deactivate](https://stakao.com/docs/withdraw-and-deactivate): Stop a strategy, unstake your TAO and revoke access. ## 06. The wrong wallet is connected Stakao shows "Wrong Wallet Connected" when the connected account is not the wallet that owns the strategy. 1. Compare the connected address with the required address shown on the page. 2. Switch to the right account in your wallet, or disconnect and connect the right wallet. 3. Choose Connect Correct Wallet and continue. ## 07. My TAO or account does not show up Stakao works with accounts on the Bittensor main network. - Check that the TAO sits in the wallet you connected, and not on an exchange or on a test network. - Use a Bittensor account, with an address that starts with 5. Accounts for other networks, such as Ethereum addresses that start with 0x, do not work. ## 08. I am signed out inside my wallet app Stakao shows "You're not signed in to Stakao in this browser." A wallet app has its own browser, so your Stakao session from Safari or Chrome does not carry over. Sign in again inside the wallet app’s browser, or connect your wallet app from the browser where you are already signed in. ## 09. Premium is required or the strategy limit is reached These two messages depend on your plan. - Premium required: the eight Premium strategies need a Premium plan, which starts with a free trial. Auto Validators and Smart DCA are free. - Strategy limit reached: you have the maximum number of active strategies for your plan. Deactivate one you no longer need, or upgrade your plan. - "This proxy already exists. You may already have an active strategy.": the permission is already in place for this wallet. Check your dashboard for a running strategy. - [Pricing](https://stakao.com/pricing): The Free plan and Premium, with a 7-day free trial. ## 10. Still stuck? Write to support@stakao.com with the wallet address, what you tried, and the exact message you see. Never share your seed phrase or private keys with anyone, including Stakao. Support never needs them. ## Related Stakao references - [Strategies](https://stakao.com/strategies): Compare the ten strategies and start one. - [How Stakao works](https://stakao.com/how-it-works): Connect, choose and stay protected: the three steps. - [Pricing](https://stakao.com/pricing): The Free plan and Premium, with a 7-day free trial. - [Getting started](https://stakao.com/docs/getting-started): Create an account, connect a wallet and activate a strategy. - [Staking permission](https://stakao.com/docs/staking-permission): What Stakao can and cannot do with your wallet. - [Glossary](https://stakao.com/docs/glossary): Plain definitions of the Bittensor and Stakao terms. ## Related blog articles - [How to stake TAO](https://stakao.com/blog/how-to-stake-tao): A step-by-step guide to staking TAO on Bittensor. - [What is crypto staking?](https://stakao.com/blog/what-is-crypto-staking): The basics of staking, explained in plain words.